I USED to love buying jewelry at JCPenney until I encountered a problem buying this item online. I purchased this item as a gift on 4/11 and today is 4/20 any item hasnt been shipped yet! I’ve purchased hundreds of items online and Im used to getting them no later than a week, but after purchasing this item, I was notified that it wouldnt shipped until 9 days later 4/19, which made me a little worried because the gift wouldnt arrive in time for this special occasion. So on 4/13 I decided to call JCPenney customer service and cancel my order, but was told that I couldnt because the item was at the manufacturer.
So on 4/19, I decided to track my order, it still hadnt shipped, liked promised. So on 4/20 I called JCPenney customer service again, wondering why come my item hasnt shipped yet, the lady said that she couldnt give me an answer to why the item hasnt shipped, so I told her, how un happy I was and I would appreciate it if she could cancel my order because I no longer want the item because the item is taking too long to ship. She told me that she couldnt cancel my order, but if I called back tomorrow and if it hadnt shipped yet, then they would be able to cancel my order.
Ok, now Im really upset because she couldnt resolve the issue nor did her response sound promising and now I’ve gotten two different stories about why I couldnt cancel my order. And if that was really the case, when she looked my order up in the computer and seen that the item was not shipped yet, she couldve cancelled the order then. As much as I love shopping at JCPenney, I am quite positive I will not be giving this company another dime!
And hopefully a representative can help me change my mind about this company and find a better way to provide customer service or at least, make this customer happy and feel confident about spending my money here!
