i have been a jcpenney customer for years and years and my family too. you have terrible service in our opinion, and your items you sent me were all the wrong fills and wrong sizes. i called and the jcpenney reresentatives i spoke to were very rude and very unhelpful. i have done business with you for ever. my charge account with you is so high and you want to charge me a 25.00 and a 35.00 late fee for your error. i will never ever purchase from you again, it appears you do not help your great customers nor do you care. i didnt get half the merchandise i ordered, and was charged for it anyway.
then a 25.00 and 35.00 late fee? are you kiddin me or what? i called several times, got nowhere. i am not paying the late charges. remove them off my bill now. look and see what great credit i have and what a great customer i have. you people are greedy and it appears you are awful in your service and orders.