Purchased a kenmore elite refrigerator freezer side by side model number 795.5137. Took delivery on a wednesday. The doors were taken off for entrance into the house. Plugeed it in about 3pm after putting the water line on and taking off the tons of tape used in shipping. Four hours later still as warm in the fridge as outside. Called tech service after being transferred three times to an expert on this fridge i was told i must wait 24-36 hours. I explained i had food sitting in ice chests and on my counter, he said do not put food in. I waited 24 hours and did not open the doors at all/ When i checked the fridge was still warm, the fan was blowing warm air.
I called the tech service transferred three times to the EXPERT this guy had me press a few buttons and asked that i hold my phone up to a small speaker on the door. The speaker let out what sounded like a fax machine. The expert said from that sound he could tell the fridge was in fact cooling down and that the inside temperture was 74. I explained that in my house and outside the temperture was 70 so i would be better off leaving my food outside. I than was told wait a few more hours which i did. At somewhere after 11:30 pm i had had it i called again and was told to call delivery service and have the fridge exchanged.
I had to wait until the morning. I called delivery service and was told i could not get a new fridge delivered for three days. I raised hell and got a next day delivery. Next day new fridge arrived at 3pm delivery guys took off doors brought it in and took the old one. I asked delivery guy if taking the doors off may have had something to do with the problem he said no way. So i hooked up the water line peeled off the tape and plugged it in. Four hours later nothing fan blowing warm air. Called tech same transfer three times finally got tech said i must wait 24 hours do not open doors. I tied a string on the handles so nobody would open this thing up.
24 hours later untied the doors expected to find a fridge waiting to cool my food and guess what yep warmer than outside, called tech service again told i should check outlet voltage which i did and it was perfect, i even ran a heavy duty extension cord to an air condition outlet in the living room and no difference. Tech said i need to schedule a repair man, was told 10/24 first available i explained to tech on phone that that is over a week away she said nothing she could do. She than said if you have medication in the fridge it will be considered an emergency. I said i do have medication in the fridge and she made the appointment for three days out.
As i right this my wife is on the phone getting no where with sears. I will not be waiting for a tech i will be getting this back to sears and purchasing a reliable fridge from somewhere else. Im done with sears if i coulsd i would drive this fridge to the CEO doorstep and leave it there. I have been a liflong sears customer no more
