Hello. My name is Al and I live in Florence, KY. My mother recently bought a Kenmore Refrigerator online and had the address to be shipped incorrect. When we called to change the address on the shipping information they kept us on hold for 23 minutes then transferred us to someone they said could help. After being on hold with this person for several more minutes we were told that they could not change the address for the shipping. I thought this was ridiculous. We had to cancel the order and redo it. My mother got fed up and decided not to purchase the Refrigerator from Sears anymore.
I just did not understand why they could not change the address because the person(s) we spoke to were barely understandable. I understand that this is not your fault but all I wanted was a result that could benefit the both of us and instead I got nothing.
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DO NOT BUY A KENMORE FRIDGE !!!!! we spent $2200 on this POS fridge that my wife had to have because it made shaved ice too.. (which we never used).. first off it was 3 weeks out and we just moved into a new house.. with no fridge.. then the damn ice make kep spitting ice out all the time.. so I screamed and screamed and someone came out to replace the ice make.. then another few months later the POS ice make doesnt work at all.. freezez all the ice together solid.. I called them and they said it was out of warranty.. I said the fridge might be, but your workmanship and this replaced ice make shoudl still be covered.. nope.. 30 days.. never again will we buy anything from these jokers.. i hate sears !