In November 2011 I tried to open an online bank payment option on the Kohl’s website. I never received a confirmation so I called Kohl’s and paid on the phone. In December I received a statement saying I owed a late fee of $25 and a returned check fee of $25.
After 2 calls to customer service thinking everything was taken off of what I owed, I received a letter saying I still had to pay the bank fee of $25. The letter stated I should call my bank and see why it wasn’t processed. After a call to my bank they told me no transaction was acknowledged and the fee was for Kohl’s bank.
Today I called customer service explaining for the 3rd time what had happened. I was told because I put in the wrong account # I would have to pay the returned check fee. This is totally wrong! After being told the fee would be taken off they used a lie in their letter to make me think it was my fault. People are not perfect..especially when filling in numbers on a website. Needless to say I am no longer a KOHL’s customer! There should be a warning when you sign up on their website. I thought I was helping by going paperless!!What a headache for 3 months!!
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kohls scam, problems, complaints, 2011, 2010, fraud department, customer center
