In November 2011 I tried to open an online bank payment option on the Kohl’s website. I never received a confirmation so I called Kohl’s and paid on the phone. In December I received a statement saying I owed a late fee of $25 and a returned check fee of $25.
After 2 calls to customer service thinking everything was taken off of what I owed, I received a letter saying I still had to pay the bank fee of $25. The letter stated I should call my bank and see why it wasn’t processed. After a call to my bank they told me no transaction was acknowledged and the fee was for Kohl’s bank.
Today I called customer service explaining for the 3rd time what had happened. I was told because I put in the wrong account # I would have to pay the returned check fee. This is totally wrong! After being told the fee would be taken off they used a lie in their letter to make me think it was my fault. People are not perfect..especially when filling in numbers on a website. Needless to say I am no longer a KOHL’s customer! There should be a warning when you sign up on their website. I thought I was helping by going paperless!!What a headache for 3 months!!
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Tags: (kohls complaints, kohls customer complaints, kohls complaint department, kohls complaint dept, kohls returned check fee, kohl\s customer complaints, kohls employee complaints, returned check fee from kohls)
This post was submitted by Kathy.
just a suggesstion. i wish kohls had wide brim sumer hats. i bought one at kohls bout 4 years ago and need another one just like it, it was a safari type hat. was folppy with about a 3 inch brim. have i contacted the right office?