I purchased a package of 3 pairs of childrens socks last evening at Kohl’s in Forked River, NJ. What is Kohl’s dept store return policy on broken items? When I got home I realized that one of the pair of the three was missing the matching sock. I went back to Kohl’s to replace the socks. The girl at the register was rude, and directed me to customer service desk.
I went to customer service and explained to them that I wanted a credit for the socks, because they were defective and had no more on the shelf. She said fine, and credited my account. Well, the socks were $4.99 and I was credited $4.25 because they had the ordasity to charge me a transaction fee of .74.
I returned the item because the item was inferior. I should not be charged a tranaction fee because they sold me an inferior product. I am not upset about .74 cents, but more so to the fact they had the nerve to charge me a transaction fee when it was their fault from the get go.
I have been a good customer, but now I will do my shopping somewhere else. Poor customer service and poor attitude abounds in the store. Shame on Kohls and customer beware.
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