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I received and sms that my internet connetion settings is not correct and i had to phone vodacom customer care. I did phone and the lady refer my call to blackberry customer care. After she transfer my call the line was disconnected after waiting for more than 20 minutes. I phone 082 155. After more than waiting and hour i decided to disconnet my call. All i hear is the songs and no response. How is it that the customer care after an hour not mentioned what my call status is and what number im in the line. I cannnot afford to wait for more than an hour for response from the customer care centre.

How many people are working at a time when their is an high volume of calls to attend to. I think vodacom must adress this need.

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Posted in the 2013 vodacom customer complaint department. If you have any problems, reviews, or issues with vodacom, be sure to write a letter using our complaint form.

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This customer complaint was posted on Wednesday, November 16th, 2011 at 2:00 am and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.