On the Wednesday before Black Friday, my husband who is a Lowe’s credit card holder and I went to the Lowe’s store in North Little Rock, Arkansas for the purpose of buying a front loading washer and dryer. The sales’ representative was Joe Montgomery. He told us that if we waited until Black Friday we could get 18 months interest free. Needless to say we came back on Black Friday. We ordered our washer and dryer. We were told that it would be delivered Dec. 5. We gave away our washer and dryer Saturday, Dec. 3. We called and went by Lowe’s today and our washer and dryer are not in the system.
Human error is understandable, but when my husband spoke with the manager she exhibited a less than helpful attitude. I am a public servant, and all I ask is that customer care be foremost in the minds of those who too count on the public for their livlihood. All we want is what we ordered and at the price at which it was ordered.