I live next door to a old couple that received a 101366-2200 psi power washer for christmas in dec-2010- that opent it up(new) for the first time last month to wash there house down. after reading all the directions and setiing up the unit they starte to use it(note it does work great)well the hose got caught under the base and the muffler and burn a small hole in it(NOTE THE MUFFLER HAS A PRTECTIVE GUARD ALL THE WAY AROUND EXCEPT FOR THR BOTTOM )-SO the wife of this couple(note:she is 72)-went back to the lowes in port huron michigan and told the manager about he stated that was there problem and charged her thrity dollars for the hose and walked away…i feel this is very POOR SERVIC.
I was surprise over all because i have shop there for years and never had a problem at all–and for a 30.oo dollar item and a 72 years old person i feel this manager could of taken a better approch to this matter.
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