I called the Lowe’s store in Conroe, Texas about the largest BTU window air conditioner that is 110 volts. Through the automated phone service I was connected to the appliance department where NO one answered the phone for over 20 rings. I hung up, called back and and got an operator who was unable to answer my question because the informationis not on your computer, so she went looking for a person who could. After 17:22 minutes of music, I hung up and called back.
I was able to convince the person to walk over to the air conditioners and actually look at the box and tell me what the BTU size and voltage of the largest window unit in stock. Now, if you reply you are going to give me some cock and bull story about how customer service is always a priority and how you regret the terrible service I got and so on and so forth. But the absolute terrible thing is that your company will do nothing about it.
You will offer no training to your people on efficiency, you will not alter your computers to add the information and you will not install a human to answer the phones in a timely manner. So, by logic, your store and business is NOT about customer service at all, now is it?
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