I worked with the “kitchen designer” to assist me with my new, dream kitchen. I had a rough, sketch and I worked with the Lowe’s employee to select the appropriate cabinetry. The next night I went back to the store, which is in Littleton, NH and about an hour from my house, to finalize the design. I told the “designer” that I wanted to add an end piece of cabinetry to the design, to not only complete my design but to take advantage of some sales incentives being offered at the time. The little drawing that is produced from these design layout sessions is poor and difficult to read. So I had to rely on the “expertise” of the Lowe’s staff.
Now, I also purchased an oven, cooktop, refrigerator and exhaust unit as well from the store! About one month from placing this order, my cabinetry finally arrived from the KraftMaid factory. I worked with my contracor to put the cabinetry. My design included a kitchen island and after putting the cabinets together, I was ready to put the cooktop in and the oven. When I placed the 30″ cooktop in the 30″ base cabinet, the cooktop did not fit. I contacted KraftMaid and was told this should have been a 33″ base, not the 30″ that the Lowe’s “designer” spec’d in.
This was on the eve of when my countertop, which I also purchased from Lowe’s, was to templated, manufactured and then installed. This screw up by Lowe’s has delayed my kitchen installation. When I contacted the “designer” at Lowes’, she was unapolegetic for her mistakes and tried to “justify” her mistakes. The ass’t manager I spoke with just booted the problem to his underling..the person who screwed up! The KraftMaid rep was of no help either. Meanwhile, I have not been able to eat at home. I am the one incurring all the expense and Lowes staff just wants to ignore me.
I understand mistakes but this arrogant attitude is too much!!
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