I am disabled and on a fixed income. In November I bought a Whoorlpool Cabrio washer that with washer and extended warranty was over $700.00. I normally wait, as most of us do, to do laundry on a specific date. I usually have 10 to 11 loads at that time. I put the sheets in to wash and they would not spin out. I tried everything.
Now I have plates in my back and so does my wife so bending over and dealing with ringing wet clothes is not something we do if we can avoid it. She finally got them hand rung out enough to go in the dryer… We thought that maybe they had just been unballanced or something. The machine is about 5 months old.
Next morning I put on another load and again no matter what the load would not spin. This was Monday 4-16-2012. I called the service number at 12:30 according to thier notes. They said they could not get anyone out sooner than Wednesday or Thursday.
I told them it was urgent as the wet white towels would mildew and we did not feel we could deal with them to hand ring them like we did the sheets.We made the appointment for Wednesday and they stressed that we had to be available from 8 to 5 for the repair man. At 5:15 on Wednesday I called them back upset that no repair man showed and same customer service man said, I can’t call Service Tech to find out why they did not come because they close at 4.
He said we would have to make another appointment and that there wasn’t one available to Friday. I asked to speak to a supervisor and got the same story. They basiclly cold me it was my problem and they could not do anything about it. He said he would set me up for another appointment for Friday. So I hoped that maybe as the Service did not get to me Wednesday they would show up Thursday or call and I would be able to call back and cancel the friday. I waited all Thursday.
Nothing. Friday at 12:08 I called to find out when they would come. They told me I did not have a Friday appointment but that my complaint had been turned over to a suppervisor and that she could not schedule me for an appointment till Monday but with a diffrent company. I asked to speak to a supervisor and was put on hold several times, the call lasted over half an hour and I did not get to speak with anyone but the customer service clerk.
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With major appliances, you really do need to purchase the extended service plan from the retailer. They usually will offer up to five years. This way, the retailer is able to look after your service, and they will do a much better job than the manufactuer in almost every situation.
Sorry I must have missed where you said that you did purchase the extra warranty. My mistake. You should have had much better service.