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i used to live in LA and i moved to Colorado 9 months ago and now i had received a statement with a balance of over 100 dollars whit a purchase that someone did en LA Glendale(7/11) with my macy’s card while i was living in Colorado all the time with my macy’s card with me, i made my complain about this situation and they send me a new macy’s card and they supposed to start an investigation and i got told that my balance was in 0 again like it suppose to be, that was 4 months ago (7/11) and today i got a call from a collection company that i need to pay this balance (over 100).

when a called macy’s back they told me that the best thing to do is to pay for something that i never bought.

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Posted in the 2013 macys customer complaint department. If you have any problems, reviews, or issues with macys, be sure to write a letter using our complaint form.

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This customer complaint was posted on Monday, November 28th, 2011 at 9:48 pm and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.