Macy’s (or caller id MCCS with a 727 area code) has been calling and harassing me for over two weeks by phone. I didn’t even know it was Macy’s at first since whenever I picked up the phone there was dead silence or Muzak. I tried calling back the number as well and it just rang and rang or I got muzak again. I finally got through to a live human being around 7:30 pm eastern time on a Sunday night. It turns out it was Macy’s calling to tell me that I had accidentally underpaid my last bill in the amount of $33.00! The representative, a Mr. John Dale (yeah, right, that’s really his name) had a very heavy accent and was very difficult to understand.
In addition, he couldn’t hear me as the connection was poor so I ended up shouting and hurting my throat. Anyway, he wanted me to pay the missing $33.00 immediately by phone but he wanted to charge me $14.00 to do it. I refused and he seemed like he was going to relent after putting me on hold for awhile but then I decided I didn’t want to pay Macy’s that way as they had treated me (via their Indian call center in New Delhi) so poorly. I agreed to pay it via online banking that night and did so. However, this morning at 8:35 a.m. the calls started again. And again, there was no one on the line.
I even tried calling a local number in Maryland with a 301 area code but that call got transferred to the Indian call center. I did find a number in NYC for Macy’s corporate offices but the mailbox was full and wouldn’t take any more messages. I am fed up with Macy’s and their poor customer service and intend to boycott them and not use my Macy’s card ever again. I wish others experiencing this dissatisfaction with the Indian call center would do the same. Perhaps then we can get Macy’s to change its tune.