I bought a vacuum from Macy’s of Pasadena CA around Christmas time. I was told at the cashier to fill out the form and send it asap. I did. When 2.5 months later I got back to store rebate center in order to get help I do not know why they got upset because they do not want to spend their time on my request. First they blamed on me by saying that I should provide them with 800 number of the company. Then they told me that some number on the form was not properly completed.
Every time they were saying something I was ready with my answers. That was upsetting them more and more because they were trying to get rid of me and they were not succeeding. Eventually after of a couple of times of hanging the phone on me I talked to someone who just terminated our conversation even afterwords by not taking the phone call. I left a message and still there is no any luck. I want to know why Macy’s customer service went so badly.
Why at this point Macy’s CS is bad than Walmart’s and Kmart’s CS. I am a customer of this particular Macy’s for over 25 yrs. What do you think do i want to go back to this store after so much desappointment.
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