I phoned the Microsoft free-phone number to activate my Win 7 Enterprise volume license installation (we’re Microsoft Gold Partners). A guy calling himself Rueben and barely able to speak English answered and I couldn’t understand at least half of what he was saying. I asked him to spell what he wanted and he hung up! I phoned back and was on hold for bloody ages until I was cut off! I phoned back yet again and got through to another (this time female Bangalorian) and understood 70% of what she said and was finally able to activate the product.
I asked her if anyone calling themselves Reuben was working there because I wanted to speak to his supervisor to lodge a formal complaint but she said she couldn’t tell me anything nor pass me to a supervisor! When are businesses going to learn that people hate them because of their outsourced ‘help’ desks?! I am seriously going to use cracks in the future, even though my software is fully legal, because I am totally sick-to my-stomach of dealing with Bangalorian or Pilipino ‘help’ desks!!