Dear Sirs, Here is the following history of my problem with GEOTRUST and SYMANTEC.COM with regard to submitting ALL THE PROPER identification and none of the information found on your websites stated anything based on why I have been declined. I have given this group too much information, and while one group asks for more another part of this group is ‘sh****g’ all over me…So I am taking steps to issue a complaint to all and any authorities and your company to rectify this problem. I must say, that this action by Veronica Maria @ Symantec.com is a serious problem.
She is showing racism, her lack of knowledge to tell me that “Hong Kong”, “Taiwan” are allowed, while China is not… Unless you haven’t read the news(MSN news), you will find that these countries are part of China, and they claim to be a part of mainland China… So your reasonings(are really wrong)… if someone from Alaska or Hawaii, wanted to join in the educational program, you will decline them because you didn’t make support for “Hawaii, Alaska”? Everyone would say this is absurd! But if you go to these places, and you ask the local citizens, which country do you belong to, Taiwan or China, they would say “Taiwan China”… not just Taiwan, not just Hong Kong.
Now this is prejudice in its most political form… you are not a gov’t agency, you are a company, a mom and pop start up, you have values.. you had a great leader… now it seems you are struggling with your WP7, soon your OS’s that is modeling itself after Apple, Google… The leader is not the leader anymore…but the copier… While that is not a bad thing, but it can be the bad thing is you don’t cooperate with the ones who made you successful in the first place.
Also, by denying people to allow them to show their abilities, you are promoting Piracy, Hacks, and building up a complete hate for your company.. There are 1.3 billion Chinese, they are pretty much Apple lovers, now, if you are going to cut my head off, as I have a lot of leverage in China, because not only am I a forward student, I am also a teacher, Everyone I’ve taught, is offering me jobs to help promote their companies abroad.. In fact I will come back, and I will go to Apple, Inc with some offers of the many companies in Shenzhen who want to start making commercial apps, along with Google… I have worked in these places as a student, as we could in the Silicon Valley through the temps… and I have people I know, that I can approach to make good opportunities..
China is developing, and if you put them down, they will hate you, and they will kick you like they did Google… Now, Google, Apple, will team up and destroy your line of products… they intend to do that… so right now, is your most critical moments.. Google has come to good terms with the C-gov’t as of late… because they have made a lot of noise and because they have had their bad times here, it’s turning around for them… The C-gov’t still controls all the commerce and as corrupt as it is, it still can promote the right company and it will out run you…. 1.3 billion is a lot to have in your pocket, then 300,000,000… even if you got ½, its still more…
So please fire or demote, or move these people from the support system: Maria Veronica Perez @ Symantec.com; @geotrust: Stephen, Joseph, Ravi, and all those involved in my case… it is because they are not good support engineers. As a support engineer, it is their job to seek ways to support the customer. It is not their job just to keep asking for information, that is totally useless and is outside of what you post on your website as the requirements. They are bordering on the line of ‘invasion of privacy’ and because I am a US citizen, I can pursue and file legal charges.
My friend who is a Silicon Valley law firm and represents these kinds of legal matters has told me that 1) that given the past problems of MS and its associates, it is a valid claim 2) getting support from other software developers(there are so many forums on the lack of support and settling of support cases, all I need to do is list these forums, and to add more, get their support, 3) Racism is being shown because of location, especially when there is no explanation given for these decisions… which only proves more that there is bigotry displayed by the Maria, and the Geotrust group… Next I will ask my univ buddy whose father is a gov’t official to submit documents to the main gov’t in Beijing to investigate and determine if Microsoft is demonstrating cooperation with the people of China and will investigate its business policies…
My Univ buddy is helping me to form a group with other university people to help develop apps, so his creativity is now in jeopardy… I also teach in Guangzhou, an official who is part of the anti-corruption, anti-bias department of the government… I told him of my situation, and he is ready to go over to your offices in Shenzhen and Guangzhou, as they are under the Guangdong provincial control. Now unless MS is or will become a very corrupted company and pay money under the table to prevent these problems and from getting out in the newspapers and media, then I don’t see any prevention, which in turn will destroy its credibility in China… With Google, Apple already the leaders in this industry, I don’t think MS should take these chances… Then we have the other factor..
You provide an educational ability to all the students around the world. You want to see their creativity and their dreams released using your products… So thus you created Dream Spark. Com… So now, why are you preventing me? I am a creative person, I am learning here in China, and I am teaching in China… How is I cannot be the most perfect candidate for this program? I am probably the most sought at, desired person for your program.. that is why, I not only want to create apps, but I am inspiring others to do along with me, we want to do our best, give our best, in what I thought is a good product… but how can I think this is a good product now, when it’s development is ran by a bunch of morons with no brains… and why another company that is in direct competition with Microsoft making Microsoft decisions?
So again, you are stifling creativity, and not following your own processes in place, therefore constituting false claims and advertisement which the FCC should be made aware of, along with consumer agencies out to protect consumers.. how much could these vocal groups have with a huge company like MS and be able to topple it down, along with crappy software and basically your direction…
I have submitted all the proper documents to MS to have an Educational account. I’ve submitted everything that they request. I am in China, and of course their website when I applied didn’t have China on its list(www.dreamspark.com) and their other website where you submit your process for approval (http://create.msdn.com) which has doesn’t have and going through all the process, giving passports info, visa info, student id info, picture from my camera info… then to tell me I can’t qualify because China isn’t supported! Steps: open account on www.dreamspark.com, got to http://create.msdn.com to make an account so as to submit your app that you will develop for MS Win 7 Phone, the educational submission is linked to dream spark, then after proof, then you proceed and finalize all your work.
Then it gets submitted to a group called “Geotrust” CS-ORDERS@GEOTRUST.COM… who, looks at your all your information and then ask you to provide more… in my case: Student ID, Passport, Visa as I am an American student attending a university on a exchange program. They say it shouldn’t take more than 3 days, it has taken me almost 1 month and 1/2… I get a chick from Symantic.com to come on to tell me I don’t qualify because I live in China.. Hong Kong is only 30 miles away from me, Hong Kong is a part of China as Hawaii and Alaska are…
I’ve spent hours up at night to submit my applications to them so that I can start developing with my other chinese friends. Today, I got my cancelled email from Geotrust, Veronica Gonzales Maria conchita at symantic.com… yet in a few days, they will ask me for more information… yet i give all my personal data, which i shouldn’t have to give to a company, unless I am going to work for them, and that is limited to the rules of US privacy and invasion laws… Microsoft has been in trouble for this before… when will they ever learn? And when will they ever quit hiring imbeciles who can’t really step up to the plate and look at things on a case by case basis… I worked for MS as an intern on the Xp platform..
I was supporting people who were testing and helping to improve the process… back then, MS told us to give personal attention to the cases we had so as to solve them. If we didn’t do like that, then where would MS be today in all their lines of “OS’s” without people out there to test their products and help THEM TO MAKE LOADS OF MONEY, all we ask is to enjoy their product and find ways where we can do something beneficial as with the App/game development on their new generation of the Smartphone and coming soon Windows 8!
Right now, their smartphone is so bad, I can’t understand how they were able to release it without any abilities to control it, save our data, its like it is so broken software wise, that while it looks good and has potential, never should have been released on the market without something in place for people, SW developers to be able to create fixes for this broken product.
I am so pissed off at this company, and yet i really love this company, and wonder why after all my years of supporting them, and yes even telling them my personal support for their product, why do they step on me like i am a piece of “s**t” and scrape it off on the sidewalk? Why do they have some “f*****g” person from Symantec telling me that MS don’t approve me? Its like the American govt not approving imports to China and not allowing them to have… (how long would that last?)
SO MS! Get your feet on the ground, you are not on your way to heaven, but more like hell if you don’t shape up… Bill Gates will have to return, kick out Ballmer and all the support teams and rebuild again as he did in 1975 or around that time.. Because all these promises, big talks, impressive shows, are nothing but an empty shell, and to kick the people who are making you better, is seriously bad…You will fail as a company if you continue like this… SO many numerous forums talk about the same problems I have… So this is not a singular complaint… a huge one I believe.
As you can see, I have made a valid complaint… I have exposed flaws in your support system. I am also speaking my example for all of those who face the continuing and worsening of the problems in your program that is to help you… I really cant figure out why, you must charge people who are just helping you to improve your product. Or why you are putting down people because they live in the other part of the world. Is it because you have become so big that your feet are running the whole company because, there is no thinking or anykind of feeling being shown to anyone, it’s a cold, caveman like approach to dealing with people… We remember the downfall of the roman empire, it was because the system became so political, that they demoralized the family, the society.. thus, it destroyed itself than Apple, Google, came in to clean up the mess.
SO food for thought and for forwarding to the right persons… I will continue to look for the right person to reach in this regard, because I am tired of thoughtless engineers who are not intelligent enough to respond appropriately.