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I bought a laptop from Best Buy 3 weeks ago today. The AC adpater cord was bad and the computer would not work. The computer was find just the cord was bad. I carried it back to Best Buy thinking they would just replace the cord and they refused b/c it was over 2 weeks. They stated they would need to ship it off for repairs and did not know how long it would take. It did not need repairs it just needed a new cord. They sell them on the shelves but they still would not replace the cord. I came home and called Gateway and they stated they will ship me a new cord which will take 3 to 5 business days. Now I’m out of a computer for another week.

I WILL NEVER SHOP THERE AGIN. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!!!!!!!!!!

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Posted in the 2013 best buy customer complaint department. If you have any problems, reviews, or issues with best buy, be sure to write a letter using our complaint form.

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This customer complaint was posted on Sunday, November 20th, 2011 at 8:30 pm and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.