I bought a laptop from Best Buy 3 weeks ago today. The AC adpater cord was bad and the computer would not work. The computer was find just the cord was bad. I carried it back to Best Buy thinking they would just replace the cord and they refused b/c it was over 2 weeks. They stated they would need to ship it off for repairs and did not know how long it would take. It did not need repairs it just needed a new cord. They sell them on the shelves but they still would not replace the cord. I came home and called Gateway and they stated they will ship me a new cord which will take 3 to 5 business days. Now I’m out of a computer for another week.
I WILL NEVER SHOP THERE AGIN. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN!!!!!!!!!!!!