I will never buy a Ford again! Our 2002 Ford Explorer Sport Trac with 74K miles is an excellent example of shoddy workmanship that Ford doesn’t care about. We recorded the following issues at the Ford Customer Service Center. The Running boards have rusted from the inside out. A spring in the ignition switch broke, so we couldn’t start it. The roof leaks. The radio is possessed (randomly changes stations and eat cds. Wiring to the tail lights has shorted out. Lockable removable bed cover no longer latches to the bed. Lockable removable bed cover cannot be locked or unlocked.
The customer service center at Ford logged the issues but assured me that no one will look at them. I submitted the bill for the ignition replacement but they refused to pay since it wasn’t done at a Ford dealer. How is that supposed to happen when it broke at a service station and could not be started?
