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never in my life have i been so mad. First FNB is putting a prooduct on the market that is not working and they are fully aware of it as the staff at branch level and in stores like Pick and pay can tell you this. Two months ago I opened a FNB smart account(savings) and i was told this is the type of account that is cheaper in cost if you do your transactions at Shoprite and Pick a Pay and via cellphone or internet.

This is totally not the case. Since i have this GOLD card it caused me more problems that any other before. I wanted to used it to put feul in my car, when it was time to pay the card was swipe and did not want to work this was not the first time but this time i did not have any other cards or cash on me and the car was all ready filled with R200 worth of feul and the manager at the patrol station didn’t wanne allow me to drive my car back home to get some money.I had to walk for more that 45 min back home to get money to pay for that feul.

Finally today was the last shit i took from this bank thats claiming “HOW CAN WE HELP YOU”. I took the card back to a branch in Eerste River and they said its not them who issued that cards and they dont deal with that type of accounts but they can let me talk to the branch that issued the card,after they where unable to reach that branch they put me on the line with customer service which did not help me at all. I was in the bank for more than a hour and 30 minutes and still my cards is not working

NOW I BEG OF FNB to call me back so i can close this account maybe you guys will get that right.

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Posted in the 2013 first national bank customer complaint department. If you have any problems, reviews, or issues with first national bank, be sure to write a letter using our complaint form.

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This customer complaint was posted on Friday, May 4th, 2012 at 3:24 pm and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.