strongly disappointed on the service I received in Lexington, Nc (290 N Talbert Blvd) I work in Lexington, NC and I select different places to eat on my lunch break. Had some nice coupons for BK, so I thought I’ll check thim out. I wanted the chicken strips for 4.99 and I get a small fries & a drink. it take me 6 mins to get there so I placed my order and I strongly understand how you can be new and have problems with new promotions.
( so I calmly waited) Well the lady Kare are Kare was working the register beside her taken walk-in customer and taken drive-throw order aswell. Being patient , I asked Ms. K could she place help the lady with my order. Well to give you a picture she looked like a gold tooth , sewed in blonde and black hair, colorful long nail all that was missing from this black young lady is the fake blue eyes) well she act as if she had everything under control but leak of customer service and looking for any man to come in.
She stated the girl was new so she took over and did’t know how to enter the promotion code correctly, herself ( I waited ) finally 10-15 more mins, I finaly paid for my strips and waited. Finally went back to the front to asked how long and Ms. K said it will take 10 more mins.
NOw I have given BK 25mins of my time, 10 more might be mins added then have to eat & return to work ( Now come on) So, I wanted them to cancel my order and she rudely said something being rude and pointed to the manager and said let him handle it. NOw Now NOw he had to be her boo because he showed no concern but he did credit my -4.99 back to my account. I asked for the young lady name and he wrote it down on the receipt. No 800 number or website given so I found this website.
I missed my lunch and just don’t understand were is the customer service are to make it right service. will not return to that location!!!
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The food is excellent whoppers but I have ate there for the past 2 weeks and can never get the survey for a free whopper with drink and fries code. It always says our data is complete now. And I have not once gotten a code for free offer what is up with that!
i had lunch on 36st and 81 ave in doral and the manager was very rude to one of her employees.I was once a manager for BK and i carried myself with professionallism knowing i wore the Bk LOGO.She berated the employee in front of myself and numerous guest and the employee stated to the manager that she didnt like to be treated that way in front of guests which made the manager respond that she didnt care about the guests.Everyone sat with their mouths wide open .she shouldnt be a manager because she absolutely abused this poor lady making her cry.
and as a leader youre supposed to help your team succeed in every aspect of guest services but today this manager Lissette really did a disservice to the Burger King brand and none of these employees needs to be treated like cow dung especially this poor lady.Someone really needs to look into this matter because im sure this is not the first time and wont be the last
This complaint sounds a bit chauvinist to me. The situation looked like it needed a man? Women are just as intelligent and capable as their male counterparts. She might have been an incompetent worker but it was not because of her gender or because of how she looked or dressed.
Oh wow, I think the real crime here is your atrocious use of grammar and spelling. Just wow.