On the 25th 07/2011 I walked to Maponya Mall to find one of my brothers a birthday present. As usual I walked to Woolworths Store. I then got fascinated by this jacket for R599 witch I thought he would like I then paid for it with my bank debit Card. The next day I took the present to my brother but the guy never liked the jacket then on the 27th I took back the disliked jacket to the same store in Maponya Mall. I then explained to the lady behind the counter as per my reason for being in the store she then pulled the pack from my hand in a very rude manner without saying a word back to me she left with the item.
Within 3to 5min she came back with another lady whom approached me to say No we cannot except the item I then immediately said to HER but I got the cash payment receipt .she the turned around to say the item is no more in a resalable condition I then demanded some clarity to that she then said no the is cigarettes in the pockets I then said please give them to me No she could . she then turned around to say no she had to go get her manager as she couldn’t give me anything the manager guy by the name of Tebogo very arrogant said to me the jacket has some Odor smell under the arms I then disputed that as I know for the fact that the jacket was never been abused in any way since I was under the same roof with my brother.
I was driven to frustration as I felt being treated like a shop lifter by store stuff and they Manager I was left with no choice but to dump them with the jacket with my receipt. I then called the customer service on the same day to lay my complain up till today I never had from Woolworths.
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