I bought a brand new Nokia phone. Soon it started giving me problems. I contacted the Nokia customer care department and they advised me to take it to a service center. I did so but when I got the phone back, the same problems persisted. I contacted Nokia again, I took the phone there and it returned with the same problems that I complained about. I was asked to take it back and this time they swapped it to another phone of the same model but the problems remained. I have also been disappointed by the dishonesty and lack of concern by their customer services department. I think because the company is so large, concern for the individual customer is not a priority to them and they can easily brush of a single customer despite convincing us to buy their products.