On the 2nd of March 2012, I took my Nokia E7 Handset for repairs to Vodacom Repairs Umhlanga Ridge, job number 7577481. I was told that it was to take 14 days for my phone to be ready for collection and I was going to receive an sms notifying me on the readiness thereof. On the 23rd of March 2012, I called the service provider at Umhlanga to check because 14 days had come and gone and no sms or any correspondence have been received by me.
the lady I spoke to told me they sent a qoutation on the 2nd of March 2012 to indicate that I had to pay some R320 and they sent me an sms to indicate that I should come collect my phone unrepaired because I failed to accept the qoutation. All these smses were never received by my nominated cellphone. I’ve been patiently waiting for my phone for sometimes as I had to drive more than 300 KM to have it fixed (I stay in Vryheid: Northern KZN).
Now I am receiving smses from Umhlanga Ridge to indicate that I must bring back the loan they have given me. whe I call them, the lady tells me to ignore the sms and come collect my phone but these smses keep coming to indicate I owe them a loan amount. how does this sms system work if it indicates I received smses that I did not yet I get smses that I should not get?
I am currently paying for services I do not enjoy thanks to the sytem generated smses that tell lies to the sender. what should I do to have my cellphone repaired? I also want to check if it is possible to pay whatever portion when my cellphone is still under warranty.
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