I was a little disappointed January 21, 2011 from NY (Gem). First of all we waited along to check in and when we got our room tickets they did not work So many peoples tickets did not work..Well then our balcony door would not securely lock They said they were sending some one to fix. The morning we were leaving the ship a knock on the door and they were there to fix it.. The last thing was diluted orange juice and runny eggs. I have traveled Norwegian before to Hawaii and never had a problem. Very surprised There was a surprise trip for my husbands birthday–they did not even recognize his birthday..I had to tell them…there were a lot of people who got little cakes we are members with you..I told the girl and she got the cake….