I just tried to return a GPS that I had purchased a service plan for. When it was sold to me the sales person specifically said that it did not matter if I stepped on it or if it fell down the stairs it was covered. They said that all I had to do is bring it back and they would replace it with the same one or better. Now that I bring it back after 1 year of a 3 year service contract they will not replace it. What I now have to do is wait 2 days to mail it to a service center per the person I had to call because the store would not do anything. They said they would have it for a couple weeks to look at it. Then they will decide what they are going to do.
I use travel NA for work and need this every day. This was not what I was told and Target and Target Customer Service are not willing to stand behind what they represented. There were 2 of us there when it was sold to me and we both remember very clear what we were told.