I ordered a pizza in the store. I waited 30 minutes while I listened and watched the staff tell jokes and horse around in the store. The manager as well as other staff. After 30 minutes, I bent down to look into the oven and no pizza was baking. I asked them if they were making my pizza. They said “Only his”. They were referring to an employee. While I continued to wait, he made himself 3 large pizzas, boxed them. put his coat and left. I asked if they were for delivery. The manager said no, they were his as he was having a party. After another 20 minutes and no pizza, I left the store. The manager was as bad as the workers. They were laughing, high fiving, and generally not working. I waited a total of 50 minutes and they still were not making my pizza. On the way out of the store, I told a lady that she would have a long wait. She said this was the second time she had been there after ordering her pizzas over an 1 12 hour wait. She said every time she called, they said they were busy. I love Pappa Johns, but I will spread the word about your employees if you don’t make complete improvements. There are plenty of people who need jobs.
