I have without a doubt experienced the worse service ever from Pizza Hut Delivery in the UK. I ordered a pizza online like I often do; the order was placed at 18.50 hours. At 19.35 hours I rang the Pizza Hut where my order was being made to enquire on my delivery and to also ensure they had the correct phone number to call me on. First of all my order could not be found, then I was told it was out with the driver for delivery, the man I spoke to took my home telephone number in case the driver called him to locate the address.
By 20.00 hours the pizza had still not arrived, that is 70 minutes after ordering. At 20.05, I had a phone call from the driver who was unable to locate my address on the road in question. Despite the amount of orders, I have placed since moving into this new build property 18 months ago this is still a problem dependent on which driver is delivering. I gave directions as clear as possible. Five minutes later the driver called he was lost and had ended up further up the road on another housing estate. I talked him through directions and eventually some minutes later he arrived into the car park of the flats I live in.
Imagine my annoyance when my delivery was missing two bottles of drink, Pepsi and Tango. He took my receipt and said he would go back and get the order, but it might not be him delivering – was I about to encounter the same problem with another driver! I called the Pizza Hut again and he said he would send the driver back with the drinks.
In the mean time, I proceeded to serve up the pizza to discover it was cold and not even warm, how long had it been in the box, and in the delivery car, I ask myself? Baring in mind it was 80 minutes from placing an order to finally getting it delivered. Not only the pizza arrived in that state but the Garlic Bread and Chicken were cold also. Eventually the delivery driver turn up with the two bottles of drink (the same driver) at 20.35, some 30 minutes after the pizza was delivered.
Tried in vain to save the pizza warming it up in the oven but it just dried out and ended up being put in the bin alongside the Garlic Bread and Chicken Strips!
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