I am an instructor at Jubail Industrial College in Jubail Industrial City, Saudi Arabia. It is not uncommon for me to treat my entire class of 38~40 students to an evening of free pizza just for fun in the hope that they can practice and apply all their English knowledge in conversation. Not only do I really love the taste of Domino’s, also the majority of my students prefer Domino’s to Pizza Hut. Anyway, on today, Monday, April 18, 2011 (a special day in that you buy one pizza and get one free as per advert on TV as well as the printed menu) I went to order and pay in advance for pizzas for a new class.
I came into the store as usual with a detail list already prepared so that the store would know exactly how many pizzas, types, crust and other side items. When it came time for me to pay I was told that “Doublemelt” pizzas were not included in the offer. In the past 7yrs, I’ve ordered and paid for close to 500+ pizzas. During this time, I’ve never been surprised at any charge until now. Today, I was told that “each pizza” that had Doublemelt crust would be charged as a single pizza. Asking why and asking about the TV ad and the menu bought about no change. I showed the manager in their own menu that there is only a charge of 5 SAR for the crust.
He politely told me that they are required to charge 42 SAR for a Tex-Mex Feast with Doublemelt crust and that I would not receive the other one free. At no time could he provide proof of this nor could he explain “buy 1 and get 1 FREE” in light of this situation and our conversation. There is a major difference in 5 SAR extra and 42 SAR per pizza simply because it has “doublemelt crust”.
I have read the entire menu in English and in Arabic and there is no mention of this extreme charge. The menu states “Super Savers Everyday” are valid for Classic and Italian crust. However “Buy 1 and get 1 free” is not a Super Saver Everyday. Buy 1 and get 1 free is ONLY ON MONDAY…not everyday.
From what was explained to me after everything was ordered, I could buy a medium Tex-Mex Feast and get 1 free for for 42 SAR. If I get Crunchy Thin crust, there is a 5 SAR additional charge. I agree, as it is clearly stated in the menu. Now, if I order a medium Tex-Mex Feast with “Doublemelt crust” I must pay 42 SAR and I do not get 1 free. That is not what is stated in the menu. Perhaps, someone higher up can look into this scam and explain it to me. I have no complaint with the manager. He was in fact very professional and polite which is welcomed and appreciated.
In closing, I have no plans to go to Pizza Hut because of this situation. As stated before, I actually do love the taste of Domino’s much better, but I am very disturbed by everything I’ve already mentioned above. Perhaps, what I will do is simply stop buying your pizzas seeing that the advert of buy 1 and get 1 free is NOT what is actually happening. Please get back to me as soon as possible.
Littlestud88 [at] hotmail.com