On 4/24/12 at about 8:08p.m I submitted an online order for 1lg 1toppong pizza. After an hour went by I still had not recieved my order. I called the store and was asked if I could hold. I said that I would prefer not to hold, that I had been waiting on a pizza for an hour. I was put on hold anyway. After 6 mins. no one had picked up the phone.
I called back and was immediately placed on hold without even the oppertunity to speak. Another 3 mins. went by and I hung up and called back. I was told that ther was a problem with my order. The lady told me first that it had been cancelled, then that it had not been paid for(I paid online with my c.card), then that there was only 1 driver and she ahd been making alot of mistakes and my order must have gotten lost. She did offer to make the pizza and refund my c.card, but I would have to wait at least 35 more mins.
It is ridiculous for it to take 2 hours to deliver a pizza that should only take 10 mins. to make. I worked for PIzza Hut for a long time, so I am well aware of how long it takes to make a pizza from start to finish. This particular store is notorious for being short handed and I feel that the corporate officials are doing nothing to rectify this ongoing issue. As a patron, it is very dissapointing. As a former employee and Manager, it is emberassing.
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