On 4/24/12 at about 8:08p.m I submitted an online order for 1lg 1toppong pizza. After an hour went by I still had not recieved my order. I called the store and was asked if I could hold. I said that I would prefer not to hold, that I had been waiting on a pizza for an hour. I was put on hold anyway. After 6 mins. no one had picked up the phone.
I called back and was immediately placed on hold without even the oppertunity to speak. Another 3 mins. went by and I hung up and called back. I was told that ther was a problem with my order. The lady told me first that it had been cancelled, then that it had not been paid for(I paid online with my c.card), then that there was only 1 driver and she ahd been making alot of mistakes and my order must have gotten lost. She did offer to make the pizza and refund my c.card, but I would have to wait at least 35 more mins.
It is ridiculous for it to take 2 hours to deliver a pizza that should only take 10 mins. to make. I worked for PIzza Hut for a long time, so I am well aware of how long it takes to make a pizza from start to finish. This particular store is notorious for being short handed and I feel that the corporate officials are doing nothing to rectify this ongoing issue. As a patron, it is very dissapointing. As a former employee and Manager, it is emberassing.
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I am originally from greenwood Mississippi but sonce i joined the military i have not had a chance to visit as often as I would like. Finally a terminally ill uncle forced my visit. After consoling the family me and my family decided to eat. There are not a lot of places to eat in small town greenwood ms. Pizza Hut was the number one choice. The service was HORRIBLE!! Took close to 45u minutes to bring out the pizzas and the orders we incorrect. We asked for two kids drinks and two adult drinks and she brought out 4the kids drinks and said that the glasses were dirty. Immediately after that she served who appeared to be her friends with regular glasses. The pizzas were supposed to be hand tossed but they were a mix between thin and hand tossed. It had too much sauce and the service was far a few between. I had to repeat my order several times. It was still incorrect by the time it made it to my table. I have neen to great pizza huts before but this isnt one of them. The employees are loud and irresponsible. Talking on cell phones while taking orders. And carrying on conversations with other friends who visited them at work. It was ridiculous. I may never eat again at another Pizza Hut.