mainly my complaint is with the way the dealership handles their customer after the purchase. i purchased a 2011 sx kia sorinto and my niece purchased a 2009 carry over brogero. the cars are what we expected. the customer relations suck. we ea needed a third key. simple enought. but after calling a “number” of times and talking to jordan we each gave up. they jordon nor the dealership took the time out of their busy schedule to call us back. finally after approx three months my niece got a call they had her key. she has already went to the local kia dealer berlin city and ordered one…
this one only took 4 days and it was in her hand. needless to say we drove 50 miles away from home thinking we were getting a better deal. well money wise saved a few dollars. service wise lost a bunch. i would think after two people bought 2 cars from me at a total of over $54,000.oo being a sharp sales person i would give them outstanding cust service. even go out of my way to make sure they were happy, but that’s me. i nor anyone i know will go back to capital city kia in the future. kia is the one that going to hurt. i will look around for people that talk about their cust service next time because most of today cars carry out standing warranty along with the price being close together on the high end cars.
but thanks for reading and feel free to contact me. tct.payne@yahoo.com
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