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Dear Sir/Madam, Recently I purchased a dress for my daughter from Charlies Bridal.com. To my disappointment, the hem was of poor quality and damaged. Since the website offers satisfaction guaranteed and refunds if items are damaged. I immediately contacted them and requested my money back. They refused to offer me a refund and persists to say that it is part of the style and is standard tailoring. I also had a professional tailor confirm with me that it is a used dress. This company wasted my valuable time and a chunk of money. Can anyone help me? I live in British Columbia, Canada. Thank you for your attention.

Regards,

Patricia

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This customer complaint was posted on Thursday, April 21st, 2011 at 12:40 pm and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.