On 1/19/2012 I went to auto zone to purchase a part which was not in stock, it was a VDP order(SPECIAL ORDER).That is fine.Parts person tells me that it will be in the next day 1-20-2012..I said ok lets order.I called next day it didnt come in.Fine. Following day 22nd same answer but with a run around from 2nd sales person.Third sale person said vdp orders come in in three days. I told him my reciept says est. arrive date 1/20/2012.He said around the 24th.Had I known that it would of taken so long I wouldnt have placed the order in the first place.
What fustrates me even more is that the attitude auto zone employees have towards customers is ” You need me I dont need you.”To make matters worse, I got called today on 1/23/2012 at 430pm to tell me to pick up the part. I went to pick up part.As I was walking out of store and I noticed the box looked like someone had stomped it.Long story short while still in the parking lot, I opened the box, part was bent and broken. So I went back into the store and inform the parts person that the part was damaged. His reply was:” If you return it its going to take longer for the other part to come in.”
No apologies of any sort.Sales person didnt even bother to inspect part.Just told another sales person to give me a refund of $139.71.
I am so upset with the poor attitude these Auto Zone salesmen. had towards me the customer that they have lost my business plus the bussiness of 30 of my friends!