Can someone please explain to me why it is that if Comcast’s newest upgrade to xfinity cable is supposed to be soooooo much better, I haven’t been able to watch a single show without interruption? When I watch a show I am lucky if an error message does not come on or a character on my favorite sitcom can get a full sentence out before being interrupted by my service cutting out. When I call the customer service representatives in my area, they are simply aweful! I only was able to recieve a $15 rebate on a month of service ( I still had to pay $50) where my cable/internet bundle barely even worked!
And that was after I threatened to get rid of my plan with them! I thought I’d give them a second chance this month, but yet again here we are and my service is even worse than last month. Their b.s. excuse is that they are doing upgrades for xfinity. Although they cant seem to give me a date when they will be done doing this. Does this mean that my service is going to be continually interrupted and useless infinitely? If so, I would not only like to cancel my service with them, but I would also like my money back for the last 2 months of shotty service.
And people should know that this is what xfinity cable really is instead of Comcast trying to pretend that I am getting a better deal by converting to xfinity from a cable/ internet package that I already loved.