I am writing to inform you that after many years of faithful patronage to your company, I will no longer frequent your establishments. I have been eating at Jack in the Box almost weekly since the age of 15; I am now 28. I stood by the company during the bad meat scare of the early nineties. I stood by the company when they raised the prices on Jumbo Jacks, after promising not to in their advertisements. I even stood by when the prices on Big Texas, Cheddar Wedges, and damn near everything else raised dramatically three times in the span of one year.
No more. The new electronic order computers which are now installed at every Jack in the Box are the straw that broke the camel’s back. I hated these things from the beginning. They disallow adding many sides to an order, such as lettuce to a Big Texas. They disallow custom orders, such as putting bacon on the side. And today they disallowed me to make an entire order.
I was at the JIB at 718 S Zarzamora in San Antonio. I tried using the computer to order 99 cent tacos with chiles added. Instead of completing my order, the computer crashed twice. I went to the counter to order and told a man I assume was the manager. He then decided to argue with me and told me the machine worked fine without even scooting his fat ass from behind the counter to look at the fucking thing and told I’d have to use the drive-thru.
I told him, “You know what? FUCK all of this,” while pointing at the computer. He changed his mind and told me he’d take my order, but it was too late. I am done with the fucking computers, I am done arguing with lazy employees, and I am done with this company. Congratulations on losing a faithful customer of 13 years.
I will return to patronizing the company when the computers are removed and I am given an apology. By the way, word has it that there is a quota dictating at least 70 orders a day be placed on the idiotic computers that everyone hates. Employees are now taking orders in person then putting the orders on the computers themselves just to meet quota.
You’ve not only pissed of your clientele; but you’ve also greatly decreased the morale of your employees who are scared of getting fired if they don’t fight the uphill battle of meeting arbitrary quota (I am sure you can figure out why you don’t want low morale in a place that serves food). Hope it was worth it just so you didn’t have to pay the salaries of a few register slaves every year.
Your joint isn’t the only one in town which serves food, and I’ll go somewhere that I am treated like a human with respect. Your computers are de-humanizing and the way your quota system forces employees to treat customers is shameful. I used to love and support your company; I even have a bunch of old Jack figures decorating my house. But now every time I pass a JIB I think to myself, “Fuck that place I am hardly the only person who feels this way; every person I know or have casually spoken to hates the computers as well.
Only time will tell if the money saved by cutting cashier jobs with out-weigh the loss of income from customers who decide to never frequent your establishments again.