I spent several hours on the phone with Tech Support after receiving a replacement BB 9700. The issues were unable to access email set up and four T-Mobile web browsers. That was the second time after I was told to put a new sim card in. The issued seemed to be resolved. Once I had time to sit and set the phone up, the browser isn’t responding as it normally does and the cursor freezes. I’m sorry to say that the last 3 days of having major software issues starting on Sunday with a white screen, and spending much needed time on my job as a Firefighter, I have spent it on the phone.
I was going to report the problems with this phone in the morning. I also inquired about getting away from BB and going to another T-Mobile phone. It was not until today that after 14 months with T-Mobile that I am not eligible for an upgrade. This being due to not being notified that I had to be on a $99.00 monthly plan. I had been on the $79.00 monthly plan and recently dropped it to 500 min and unlimited data etc, due to the phone having gen issues on a reg basis. I can not spend time constantly trouble shooting what was a new phone.
I’m disappointed after being with you since Sept of 2009, that I have basically been paying on BB’s that have had many software issues and replaced that the time with a two year contract is useless! I was never told until today that I had to be on a 99.00 plan and have decided to look into another company. A two year contract with Sprint regardless of the plan gives me the ability to upgrade due to the amt of time if I had been with them.
I’m sure no one cares, but your sales people and customer service from T-Mobile should notify you if you call about your plan that your not eligible for anything because you were only paying 79.00 a month and I was not notified until today that my state employee discount is not effective unless I have a 99.00 monthly plan. I now regret going to t- mobile knowing now that the year and six months with you was useless!!