I sent an email via your website back on 22 Nov 2012. More than 6 weeks later I have still not had any response to my issue.
Back in August my partner and I made a booking through Flight Centre to fly Melbourne/Heathrow on 6th September 2012, returning 30th October 2012. An issue arose whereby his expired passport read his name as ***** *****, the name in which we booked the tickets. When renewing his passport, the Department of Immigration would only issue in the name of ********** *****, as per his birth certificate. We do not understand how this problem occurred, however, after several discussions on the phone to Qatar, and a visit into the City to Head Office, we were advised your company could only change up to 3 letters and not 5. Our travel agent also tried to no avail.
I find this policy absolutely ludicrous as it was totally out of our control. I don’t see how 2 extra letters would have been such a hard thing to change. We were even prepared to pay a nominal fee for this to happen.
Due to travel rules and regulations of having to match a booking to your passport name, we were advised we could risk travelling but possibly be denied travel by Qatar staff at the airport. In the end we were forced to cancel our tickets and forego the cancellation fee of $400 per person. This is absolutely outrageous as we had done the correct thing according to our passports.
Please review this case and refund the $800 that we are out of pocket for this dilemma.
