Quicken Loans Complaints about Home Loan

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Received a call from Quicken Loans saying they might be able to help us with our home loan. We got out current loan through them so I figured the process would be quicker to go through them again. The Quicken Loans agent told us to fill out the electronic forms and he did tell us about the $500 “good faith deposit”. To get a monthly payment we felt comfortable with he told us we could “buy down the rate” after HE explained how it worked we thought ok we will pay. Well today, I found a company that was offering a better rate, monthly payment, and closing. So I called Quicken Loans and told them we were going to review our options with other companies, they said ok but you will lose your $500.00. I told the person at the other company what Quicken had said, he told me that was illegal.

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