Really Bad Service at the Wendy’s Drive Thru Window

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I absolutely love Wendy’s food,the quality of food however tonights problem at the drive through was unbelievable. 10 years ago I would have drug that employee through the window by her collar. After taking my order it was given to me totally wrong. In fact out of a chili fries burger and soda. All they got correct was the fries. The burger was a triple when I only wanted a single patty. I got her attention to fix this for me. She was very rude about it and I could see the frustration in her eyes.

At this point I could guess that her frustration was not exactly directed towards me but possibly a coworker for making it wrong. She never apologized for the misunderstanding. As I checked the rest of my order I realized my chili had onions on it. I clearly asked her for no onions at the drive up speaker and she read the order back to me just as I had ordered it to begin with. The lady abruptly took the chili back as if she almost dropped it outside the window cause she never really had a firm grasp on it but recovered it.

As she returned my chili,now made correctly she then handed my drink to me with the lid barely on. She was so upset I almost think it was on purpose. It exploded all over me an the upholstery of my car. She offered no assistance with napkins and no opology




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2 comments

  1. the drive thrue is to slow the guy working the drive thrue cant handle but one car at a time when i went thew at 730 on sat it took 5 to 10 min to get done with the car in front of me this is the wendys albmaral road

  2. the drive thu service was real bad on albmaral road the guy was talking to much to the lady in the car what happened to fast food drive thrus

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