Bought a Reebok Vector-O bat from a website. After one week of use, the barrel sounded like there were glass fragments in it. Called the warranty department for Reebok and was given a return authorization number. Sent it out February 16, 2011. Fast forward three weeks later, I received a bat that is 3 inches longer and 2 and half ounces heavier. Therefore, called again and got another return authorization number, mailed it out March 16, 2011. Customer service informed me that once sent, to call with tracking number to expedite the process.
Called March 18, 2011 to inform customer service and woman who answered replied that tracking number was not necessary since they have received it at the warehouse and bat will be sent out within 2 weeks. Fast forward second week of April and still not bat, called and was informed they were waiting on tracking number. The bat is already at the warehouse. So gave them tracking number and was told that bat will be sent out within 2 weeks. Two weeks passed, and still no bat. Called Reebok again, come to find out, the bat is no longer in stock. So instead of someone finding a compatible bat, they just ignored the whole situation.
It is now the first week of May and they are still trying to find a compatible bat to replace the one I ordered. This is a total nightmare. Do not buy their bats, stick with the good ones (Easton, Worth, Louisville, etc). Matter fact I will stop buying all their products for that matter.
