I purchased this washer in may of 2007 I had sears out to fix the same problem 6 times they are scheduled to come out and fix it again on the 21st of April for the same problem. I have demanded that sears replace this washer as they cannot fix the issue. It keeps eating my clothes and plugging the pump. The last time the service man was out to fix it he informed me that I should use a laundry bag to keep this from happening again. I have been using this laundry bag since the last time my washer plugged, however it became clogged again after only 6days of use and i was using the laundry bag as requested.
I am not happy with this purchase and I feel that I have been taken avantage of. If this problem is not resovled soon, I will be letting all my friends and family what a rip off this Kenmore appliance is. i will never ever purchase another Kenmore product due to the problems I have had with this particular washer. I am requesting that I receive a new washer withing the next two weeks. I will be contacting the consumer industry with my complaints until I do get this resolved to my satisfaction
