Sears Preventative Maintenance

I scheduled a Preventative Maintenance on my Kenmore Refrigerator one week early. My husband stayed home from work to meet the service technician. No one showed up, so at 6:30 pm we called to find out that “we were overbooked today so you will have to reschedule.” They did not call us, we had to call them. Then they had the audacity to tell me I had to wait another week to schedule another service day. I told them that I could go online and schedule next day service. I always felt Sears had quality appliances and good service. NO MORE!