I have placed an order with dino direct. I recieved an email to tell me that the payment had been recieved on the 3rd of may and that it would be shipped within 3 days. I have gone onto the website for the past 4 days and the order has still not been sent . I have tried to email dinodirect ,tried to cancell the order and get a refund but have had no proper reply from a company that values its customer relations. I am absoloutley disgusted with the lack of response . There is no way to send the company a direct email so i have now had no choice but to retrieve the money thriough my bank . The website states if you dont receive a status email within 4 days of the order you be given a refund . I have had nothing
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Same sort of experience here, except they mark the item as shipped on their website but when I check courier website with the tracking number they provide, the courier service site has no records of the delivery. I have ordered two other times from them, small items. This time the item is over $100 and I am getting nervous, especially after reading all the negative reviews. I will make sure I report to every blog, posting list (craigslist) and such if i don’t receive my order. I can live with them taking a little longer to get it in stock and send it. I cannot live with having them send me something else, offer me a coupon or nothing at all.