Late to the party in complaining, but the storm is horrible and perhaps worse is Verizon! I spend approx. $800 a month on Verizon Wirelss Services between my family and business. And even though my storm has failed me 3x in 14 months – they refuse to let me swap it out for another device until my upgrade is available. Unbelievable – they provided me with the phone, blaming RIM is unacceptable, even though RIM certainly put a horrible product into the mkt – but this is Verizon’s Responsibility. As soon as all of my contracts expire, time to test the waters. Not much choice, but will shop it all.