I have visited 2 of sprints corporate stores to get my device repaired because the “mic” was told went out. The first store told me they did not have the part in stock so I went to a second sprint store which informed me thst the “mic” is part of the “motherboard” so I needed to have my phone replaced. They realized as they were placing the order for my phone that sprint had the color ofmy phone listed incorrectly so they put the notes in the system so I could call sprint and have it corrected and order the same color phone.
I have called sprint 5 times this morning just to be transferred to a supervisor then disconnected everytime they pickup and start to help the first 4 times!! The 5th time I finally get helped after doing this for 1 and a half hours this morning just to have the representative not be honest about what phone she was sending out! I asked her several times to please let me know what she showed on the account that she would be sending out. Just to be told the same thing..the phone that is listed on the account..I asked again what type of phone and what color?
She never would answer, the only thing I could get her to admit was “its not the one you are using now…so I pay for insurance, been a customer since 1996 when they were servicing only businesses through Nextel and this is what I get?? Not to mention if they would replace it with the correct deivce it would be a “refurbished” phone!! Im cancelling my 5 personal lines, my 25 business lines, and telling everybody how they treated me.