Sprint Poor Customer Service and Reviews

Poor customer’s service. Deceptive marketing and business practices. Early Termination Fees with no grace period. I have been with Sprint for over 11 years, and they offered a discount of 10% if I had an AOL email address. I asked the Rep. if this would extend my contract, and he said no. So I get the email and it says 2 year renewal and a few lines below it says “contract extension: no”. So I believed the Rep. when he stated that it would not extend my contract. They put in special notes all the time.

So, a couple days later after speaking with Sprint at least three times and seeing that they could not even match what Verizon was offering me as a new customer, I decided to leave them. Now they are not honoring what their Rep had offered – “No contract extension”. I have tried to speak with their customer support team and have been bounced around from supervisor to supervisor for days. Not one of them has the ability to do anything.

So, if they treat a customer that has been with them for 11 years, just imagine how helpful they will be with a new customer. Stay far away….

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Cell Phones
2

Average: 2 (1 vote)