I had upgraded to a family plan,all to discover that it was 549.00 on the first bill there was a sale promotion of 50.00 off of the phone price and it was not on the first months bill.I called customer support and wanted to go to a cheaper family plan or to cancel but they told me i was in the best plan for the 2 phones,the family plan started at 129.99 for two lines,plus the 20% employee discount for Walmart,so that is 105.00 a month i was quoted then i Kept calling to reduce the plan or cancel my plan and they wouldn’t let me, mind you i was on hold and bounced from person to person all the while in all took me 6 in a half hours not to resolve anything,and had mad numorus more calls made 250.00 dollar payment in on month
didn’t even touch the balance called made numerous payment arrangements only to find out I never made payment arrangements,finally talked to someone to make the arrangements of 200.00 a month and they put me in collections and still refused my 200.00 payments a month mean while i owe 851.70 and its in collections,and have 45 days to keep the account and phone number,all because they refused to accept 200.00 a month.I had even talked to two supervisor and 3 managers,and this is how they treat a three year customer,oh and by the way Walmart is ready to kick sprint cell phone service department out because of dropped calls,when we need to contact other employees at work,for part of our jobs.I hope someone will read this and help me because,this is not right.
