Sprint Sucks Complaint against Sprint

I would like to file a complaint against Sprint. My husband and I purchased two Sprint Zio’s in December of 2010 with the assistance of an in store representative. This store was located in our local mall and we were told these phones were reliable, fast and would suit our needs as we had previously discussed with the rep. These phones worked fine in the first few months but as time went on they seemed to deteriorate. My phone began to lose it’s GPS availability. I would drive around for an extra 20 or 30 minutes because the GPS would simply stop working – even where the signal was 4- bars strong.

I was late to three appointments because even though I left in plenty of time, my GPS decided to simply stop working. This also began happening with my husbands phone a few days after mine. Then, my phone began to power cycle after every text message or voicemail I would check, then after I hung up after calls then for no reason at all. It would simply just turn off and then on. Alarms began to go off, even when my phone was on vibrate/silent. This was not looked well upon in the meetings I was in at the time. I hadn’t even set any alarms to go off. My phone began to not ring when people would call me even though the volume was on the highest setting.

I am in real estate and phone calls are very important. It is unacceptable for me to not be reachable. Emails, texts and voicemails would come through when they wanted to. Calls were beginning to drop where they never had before. All these issues happened to my phone first and within days also began to happen to my husbands phone. He is also in real estate and MUST be able to b e reached at all times. I complained to Sprint via telephone and inquired about my options. They informed me that my only options were to take the phone into a Sprint store to be evaluated. They also informed me that I would have to pay a $100 deductible per phone.

This made no sense to me as it seemed these phones were just bad phones. Why should I have to pay for a new phone with manufacturer defects? II made a visit to the store where I purchased the phones. I explained my issues, I complained. They couldn’t help me. That store only sells phones and takes payments. They do not help customers with phone issues that THEY sold to them? WHAT? It was ridiculous. This wasn’t a kiosk, this was a full fledged store. Why wasn’t that explained to us when we bought the phones? I then took these the phones into the main store (the only one in this entire area by the way), where they kept them for 4 hours.

They told me they had “liquid damage” and that was to blame for all of our issues. I simply do not believe two identical phones owned by people who are not together during the day would start to experience issues w/in days of eachother. Our phones are never together and never around water. Whatever they did to “fix” our phones only made them worse. The power cycle has only gotten worse and applications (the major,simple ones like email and messaging) close in the middle of use for no reason. Dropped calls and calls made to us without our phone ringing is only worse. Sprint is blaming these issues on “liquid damage” that I don’t believe ever happened.

We switched to Sprint from Verizon because we were drawn to the low monthly price. I am now a firm believer in “you get what you pay for”. The service is awful, the internet is so slow we don’t even bother to use it because it is a waste of time, the GPS sometimes works,sometimes doesn’t. That is a feature you cannot afford to work when it wants to. The touch screen is ridiculous, it takes 10 minutes to type a text because your the phone doesn’t recognize the buttons your are clearly hitting. We have recently checked out the reviews on this phone and they are so bad. The Sprint tech even told me that these phones have received numerous complaints.

We are in real estate, it is imperative that we are accessible to our clients. We miss leads, sales, contacts and important, time sensitive information. I refuse to pay a ridiculous amount of money for an EVO (which in the ONLY Sprint phone with half way decent reviews) when my phone is crap. All Sprint phones seem to be crap. Slow,Slow,Slow. I am also not paying to get out of contract would promised me good customer service and good coverage. I want to let other people know that Sprint sucks you in with the cheap monthly payment but once your in you realize how bad the coverage and phones really are.

Frustrated in South Bend, IN!!

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