I have joined t mobile 3 days ago and until today I can’t use the phone but I am charged for the service. The problem that they are heaving is an error message in their system that they are getting in preventing them to port my Verizon phone number that I have used for business for years. Now I’m paying for two services and risking to loose my number. Is there a state regulated law that could help me? T mobile customer service people just want to get me off the phone saying it is done but I still don’t have my number ported so I’m paying two bills for services that I don’t need. Loosing my number would cost me a fortune.
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- tmobile customer service jan 2013 terrible