I just spent 67 minutes my entire lunch hour and then some speaking to three different CSA in a foreign country with limited english and the understanding of english. First agent the ususal take out the battery remove the sim card. Ok still nothing then had me clear cache cookies and history. Still nothing so I am transferred to so called higher technology. Now common sense would tell you if this call is escalated the previous agent went threw the basics for trouble shooting. No here we go again but this one hung up on me. I was calling from a friends phone because I know the drill all to well.
They ask you to call from a phone other than your so they can trouble shoot. I called back and all I wanted to do was file a formal complaint. Again a non speaking english agent and you can tell they must have a script in front of them as they can’t deviate and they say the same thing over and over. I told the agent I didnt want her help I was on my own phone now I wanted to file a formal complaint and she continued to try and assist me with the problem I called for. Finally after the fourth time of telling her I didnt want to pursue the problem I will go to a store. All I wanted from her was to speak to someone of upper management to file a complaint.
She ask to put me on hold and said she be right back. This is another one of there tricks they do this so you will just hang up because they are like “moonies” they can’t comprehend and they continue to ask the same thing or say the same thing over and over …..so sorry I left Sprint.
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